❓ FAQ — Frequently Asked Questions — MYNICKY
Welcome to our FAQ! 💕
Here you will find answers to frequently asked questions about our products, delivery, returns and much more.
If you cannot find the answer to your question, please do not hesitate to contact us at nicksylvano@gmail.com — we will respond within 24 hours.
🛍️ Product questions
What sizes are available?
We offer a wide range of sizes to fit all body types (from S to 4XL depending on the product).
Consult our size guide on each product page to find your perfect fit. If you're unsure, contact us for personalized advice!
How to choose the right size of compression socks?
For compression socks, measure your calf circumference at the widest point and refer to the size guide on the product page.
For tights, also take your hip and waist measurements .
Need help? Contact us at nicksylvano@gmail.com with your measurements, and we'll advise you on the ideal size.
What level of compression do your socks offer?
Our compression socks offer light to moderate graduated support (15-20 mmHg) for:
- Improve blood circulation
- Reduce the feeling of heavy legs
- Relieve tired legs after a long day on your feet
- Preventing the appearance of varicose veins
Important: Our compression socks are designed for everyday comfort and well-being . They are not medical devices. If you have any specific health conditions, consult your doctor before use.
Are compression socks suitable for sports?
Yes! Our sports compression socks are specially designed for:
- Improving athletic performance
- Reduce muscle fatigue during exercise
- Accelerate recovery after training
- Supporting the calves during running, cycling or hiking
Ideal for active women who want to take care of their legs!
Are thermal tights really warm?
Absolutely! Our fleece thermal tights with warm lining are perfect for autumn and winter.
They offer:
- Maximum warmth thanks to their padded fleece lining
- Optimal comfort all day long
- Discreet under your clothes (no "puffy" effect)
- Soft to the touch
You won't want to take them off once you've tried them! ❄️
Are ponchos warm and comfortable?
Yes! Our ponchos are designed to envelop you in warmth and softness .
Perfect for:
- Cozy evenings at home
- The cool days of autumn and winter
- To warm you up quickly after a tiring day
- Add a touch of bohemian elegance to your outfit
Soft and breathable materials for maximum comfort.
What is the composition of the materials?
Our products are made with high-quality , breathable and durable materials:
- Nylon : strong and elastic
- Spandex/Elastane : for a perfect fit
- Polyester : soft and durable
- Cotton (depending on the product): natural comfort
The exact composition is indicated on each product page.
How do I care for my compression socks and tights?
To preserve the quality and elasticity of your products:
✅ Hand wash (recommended) or machine wash at 30°C (delicate cycle)
✅ Use a mild detergent without fabric softener
✅ Avoid the tumble dryer (heat damages elasticity)
✅ Leave to dry flat or hanging in the open air
✅ Do not iron or use bleach
With proper care, your products will last a long time!
Can I wear compression socks all day?
Yes, our compression socks are designed to be worn safely all day long .
They are ideal for:
- Long days on their feet (nurses, saleswomen, hostesses)
- Travel by plane or car
- Office work (to avoid heavy legs)
- Sport and recovery
Tip: Remove them before sleeping to allow your legs to rest naturally.
Are your products suitable for pregnant women?
Yes! Our compression socks and thermal tights are perfect for pregnant women who suffer from:
- Heavy and tired legs
- Sensation of cold
- Need for comfort and support
Important: If you are pregnant and have specific circulatory problems, consult your doctor before use.
📦 Questions about ordering and payment
How to place an order?
It's very simple:
- Browse our shop and add your items to the cart
- Click on the shopping cart and check your order.
- Click on "Order" and enter your delivery information
- Choose your payment method and confirm.
- You will receive an email confirmation with a summary of your order.
What payment methods do you accept?
We accept the following payment methods:
✅ Bank cards (Visa, Mastercard, American Express)
✅ PayPal
✅ Shopify Payments (secure payment)
✅ Other payment methods depending on your country
All payments are 100% secure thanks to SSL/TLS encryption and comply with PCI-DSS standards.
Are my bank details secure?
Absolutely! Your safety is our priority.
✅ SSL/TLS encrypted payment (padlock in the address bar)
✅ PCI-DSS compliant (banking security standard)
✅ No banking data is stored on our servers
✅ GDPR protection of your personal data
Your bank details are processed directly by our secure payment providers (Shopify Payments, PayPal, Stripe).
Can I modify or cancel my order?
Yes, but only before your order is shipped .
To modify or cancel: Contact us immediately at nicksylvano@gmail.com with your order number.
Important: Once the order has been shipped, we can no longer modify it. You will have to wait to receive it and exercise your right of withdrawal (14 days) if necessary.
Will I receive an invoice?
Yes! You will receive an invoice by email as soon as your order is validated.
You can also download your invoice from your customer account on our website.
🚚 Questions about delivery
What are the delivery times?
Delivery times vary depending on your country:
Europe (Belgium, France, Luxembourg, Switzerland, Germany, Netherlands, Italy, etc.):
- 7 to 21 business days on average
Important: These delivery times are indicative and may vary depending on logistical conditions (customs, carriers, holiday periods, etc.).
You will receive a tracking number by email as soon as your order is shipped so you can track your package in real time.
What are the delivery charges?
Delivery costs are calculated automatically when you confirm your order, based on:
- Your delivery country
- The weight of your order
- The chosen delivery method
You will see the exact amount before finalizing your payment.
Special offers: We regularly offer free delivery on orders over a certain amount. Check our homepage for current promotions!
Do you deliver to my country?
We deliver throughout Europe :
✅ Belgium, France, Luxembourg, Switzerland
✅ Germany, Netherlands, Italy, Spain, Portugal
✅ Austria, Poland, Czech Republic
✅ And all other countries of the European Union
We do not currently ship outside of Europe (USA, Canada, Brazil, Asia, Africa, etc.).
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with:
- Your tracking number
- A tracking link to follow your package in real time
You can also track your order from your customer account on our website.
What should I do if my package is lost or doesn't arrive?
If your package does not arrive within the expected timeframe or if the tracking indicates that it is lost:
Step 1: Check your package tracking with the provided number
Step 2: Contact us at nicksylvano@gmail.com with your order number
Step 3: We will launch an investigation with the carrier
Step 4: We will offer you:
- A free return of your order
- Or a full refund
We are here to help you and find a solution quickly!
What should I do if my package is marked "delivered" but I haven't received it?
If the tracking indicates that your package has been delivered but you have not received it:
Step 1: Check with your neighbors, your building manager, or your mailbox
Step 2: Contact us within 48 hours at nicksylvano@gmail.com
Step 3: We will launch an investigation with the carrier
Step 4: If the carrier confirms non-receipt, we will offer you a free reshipment or a full refund.
My package arrived damaged, what should I do?
If your package arrives damaged:
Step 1: Do not refuse the package (accept it anyway)
Step 2: Take photos of the damaged package (outer packaging and product)
Step 3: Contact us immediately at nicksylvano@gmail.com with the photos
Step 4: We will offer you:
- A free replacement of a new product
- Or a full refund
We cover all costs in case of a damaged package.
Questions about returns and refunds
Can I return a product?
Yes! In accordance with European legislation, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.
Terms :
- The product must be unworn, unwashed and unused
- In its original packaging with all labels
- Accompanied by the invoice or order form
How do I proceed with the return?
You have two options:
Option A — You keep the product (recommended)
If you received a defective product, the wrong size, or if you change your mind, you can keep the product and simply send us proof:
- Contact us at nicksylvano@gmail.com
-
Provide us with:
- Photo/video of the product (showing the defect or size if applicable)
- Screenshot of your order
- Your order number
- We will analyze your request within 24 hours
- If validated, we will offer you a refund or a replacement of the correct product.
You keep the product. No physical return is necessary.
Option B — You return the product to us
If you prefer to return the product to us:
- Contact us at nicksylvano@gmail.com
- We will provide you with the return address and an RMA number.
-
Return the product to: MYNICKY
Binnenstraat 15
9450 Haaltert
Belgium - Please also send us the evidence (photos/videos + order screenshot)
- We will process your refund or replacement within a maximum of 14 days.
Return shipping costs:
- You will be responsible for any changes of mind.
- We will be responsible if the error is ours or the product is defective.
When will I be reimbursed?
The refund will be processed within a maximum of 14 days from:
- Receiving your return (if you are returning the product)
- Or the validation of your request (if you keep the product)
The refund will be issued to the same payment method used for your purchase.
Bank processing time: Depending on your bank, the refund may take an additional 3 to 10 business days to appear in your account.
Can I exchange a product (size, color)?
Yes! We offer exchanges if the desired product is available in stock.
Procedure :
-
Contact us at nicksylvano@gmail.com, specifying:
- Your order number
- The item you wish to exchange
- The desired size/color/model
-
We will check availability
-
If available, we will offer you:
- A direct exchange (you return the item, we send you the new one)
- Or a refund + a new order
Exchanges are subject to the same conditions as returns (14 days, unworn item, original packaging).
Can I return an item purchased on sale?
Yes! Items on sale have the same return conditions as items at normal price.
You have 14 days to exercise your right of withdrawal, regardless of the discount applied.
📞 Practical questions
How can I contact you?
We are here to help you!
📧 Email: nicksylvano@gmail.com
📞 Phone: +32 474 38 99 42
📍 Address: Binnenstraat 15, 9450 Haaltert, Belgium
🌐 Website: www.mynicky.com
Response time: We are committed to responding to you within 24 hours (business days).
Do you offer personalized advice?
Absolutely! We are here to support you.
Feel free to contact us for personalized advice on:
- Choosing the right size
- The compression level that suits your needs
- The products best suited to your situation (sports, standing work, pregnancy, etc.)
- Maintaining your products
Contact us at nicksylvano@gmail.com, we'd be happy to help!
Do you have a physical store?
No, we are an online store specializing in comfort and well-being for active women .
This allows us to:
- We offer you the best prices
- To offer an optimized selection of quality products
- Deliver quickly anywhere in Europe
- We offer you a responsive and personalized customer service
Can I create a customer account?
Yes! Creating a customer account allows you to:
- Track your orders in real time
- Access your purchase history
- Save your delivery addresses
- Download your invoices
- Benefit from exclusive offers (coming soon)
Create your free account when you place your first order or directly on our website.
Do you offer promo codes or discounts?
Yes! We regularly offer promotions and promo codes to treat you.
To make sure you don't miss anything:
- Sign up for our newsletter (welcome offer coming soon)
- Follow us on our social media channels (Facebook, Pinterest, Instagram)
- Check our homepage for current promotions
Is my personal data protected?
Yes, absolutely! Your privacy is our priority.
✅ GDPR (General Data Protection Regulation) compliance
✅ Encrypted and secure data
✅ No data sold to third parties
✅ Right to access, rectify and delete your data
For more information, see our [Privacy Policy] .
Can I unsubscribe from the newsletter?
Yes, at any time!
Simply click the "Unsubscribe" link at the bottom of each email we send you.
You can also contact us at nicksylvano@gmail.com to manage your preferences.
❓ A question that is not listed here?
No problem! We're here to help you.
Contact us:
📧 nicksylvano@gmail.com
📞 +32 474 38 99 42
We'll gladly reply within 24 hours! 💕
Thank you for trusting MYNICKY — Your ally for everyday comfort and well-being.